IPP – Financial protection for our customers money:

When you pay us money, it is protected by the International Passenger Protection (IPP) scheme

Who or what is the International Passenger Protection scheme?

IPP is an insurance scheme backed by the world’s biggest insurers which specialises in financial protection within the travel industry.

What does this mean?

If we go bust you will get your money back.

Why have you joined this scheme? Are you planning to go bust?

We are not planning to go bust and only companies that manage their finances well can join IPP (which in turn keeps the premiums low); the short answer is that we are legally bound to protect our customers money.

Legally bound?

Boring but important: we sell and organise our own holidays therefore we are a tour operator. This means that we are covered by the European Package Travel Regulations which requires us to protect our customers monies against our own insolvency.

So all travel companies should have this protection?

Yes! But the law is not enforced very well and there are unscrupulous companies who ignore their obligations. If you are considering buying a holiday make sure your money will be protected and don’t be fobbed off with “we have a separate client/trust account” – this is best practice but doesn’t guarantee your money is protected.

Acacia cottages were fantastic all round. They gave information and offered advice on what was available and suggested lots of different ideas for the hen weekend. They were always available to answer any questions and very flexible.

Emma, 5* review, 2016

 

For more information on IPP please click on the logo below which will open their website in a new window:

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