12 frequently asked questions?

1. How many activities do we need to include in our weekend?

We ask you to have 2 or more activities in your celebratory weekend as from experience this makes the weekend feel special. They can be a combination of any activities from the least expensive such as canapes & returns transfers for a night out, to more costly activities such as fun & games activities & half-day activities. If you have ideas which you can’t see on our website, talk with us and we will see what we can do.

2. How many nights can we book the property for?

You can book our properties for 2 or more nights stay, give us a call to discuss the options on our different properties 0800 234 6039.

3. I have a large group and am not sure if you can help?

We have a few very large cottages on our website but we also have more in the pipeline for other destinations so give us a call on 0800 234 6039.

4. When are you open?
We are open from 8.00am to 6.00pm Monday to Friday.

 

5. How do I book?
To secure your weekend you will need to pay a non-refundable deposit; this differs for each property so give us a call so we can confirm exactly what the deposit is. For further information, see our page 6 easy steps to booking.

6. How much deposit will I have to pay?
An average deposit is around £25 per person subject to a minimum of £250. However, with some cottages and packages the deposit payable may be higher and we will inform you of this at the time.

7. When do I receive confirmation of my booking?
Once you have paid your deposit a booking confirmation will be sent out immediately. Once you have paid your balance you will receive your detailed holiday plan.

8. How do I pay you?
You can pay by credit or debit card over the phone (credit cards attract a 1.5% surcharge), or you can pay by cheque or bank transfer. All of this will confirmed when you phone to book.

9. When do I have to pay the balance?
Normally eight weeks before your holiday starts.

 

10. How do I know you keep my money safe?
We are bonded by International Passenger Protection (IPP). Whenever you pay us you will receive an IPP insurance voucher and in the unlikely of event of our business failing before you’ve gone on holiday you can claim a full refund from IPP. This is not Travel Insurance.

11. Should I buy Travel Insurance?
Acacia Cottages strongly recommends that you get Travel Insurance. If you do have it or when you are choosing it please also check that everything on your holiday plan is covered, as not many policies will, as standard, provide cover for horse riding or other “high risk” activities. Travel insurance can cover you for emergencies but it may also cover you for any cancellation fees paid to Acacia should you have to cancel.

12. What happens if I want to change my booking or cancel it?
At our discretion, and with reference to any costs that we have already incurred, changes may be made although we reserve the right to charge a £20 admin fee for each change. If you decide to cancel your booking, for whatever reason, you will be subject to our standard Cancellation charges details of which can be found in our Terms and Conditions.