Terms & Conditions

Please read these booking conditions carefully. These conditions set out our obligations to you and your commitment to us when you book a package with us and forms the basis of our contract with you. Where in these conditions we refer to “we” “Acacia” or “the Company” this means Rural Adventure Limited trading as Acacia Cottages.

Except where expressly stated in these booking conditions these conditions apply only to holiday arrangements which you book with us in the UK and which we agree to provide or perform (as applicable) as part of our contract with you. All references in these conditions to “holiday” “package” “activity” and “arrangements” refers to such holiday arrangements.

Reservations and Payment
When the booking is made a party leader must be authorized to make the booking in accordance with these terms and conditions for all persons named on the booking and by their parent or guardian for all members who are under the age of eighteen. The party leader is responsible for making all payments due and must be least eighteen when the booking is made. To confirm your booking we require a non-refundable deposit be paid , the amount of which will be confirmed to you before you book, an average would be £25 per person subject to a minimum deposit of £250. This booking deposit is non-refundable. When booking, at the end of the booking process you will be asked to confirm that you have read and agreed our terms and conditions. We reserve the right to change package prices at any time up until booking confirmation has been made. Full payment for the booking is required 56 days before the date of travel. If a booking is made less than 56 days before the date of travel then payment is required in full at the time of booking.

Financial Protection
In accordance with the Package Travel Regulations Acacia is required to provide security for passengers’ holiday payments prior to and up to the completion of the Package Holiday guarding against the event of financial failure of The Company. Acacia satisfies this legal obligation by insuring all customer payments through the International Passenger Protection (“IPP”) scheme which is backed by some of the worlds leading Insurers and Re-insurers whose combined assets exceed £100 billion. Please note this is NOT TRAVEL INSURANCE and will not cover you in the event of you cancelling, see section below entitled Travel Insurance for additional details. In addition to IPP, Acacia operates a separate client account into which all customers’ monies are deposited.

Travel Insurance
Travel insurance is not included in your tour cost. It is strongly recommended that insurance be taken out to protect you against cancellation charges, loss or damage of personal effects, ill health and medical expenses and any other unforeseen insurable events. Please discuss this with your travel agent at time of booking or use a search engine entering the term “Travel Insurance” for details of many different providers.

Your Contract
A legally binding contract between us comes into existence when you are given your booking reference. We reserve the right to decline any booking at our sole discretion. This contract is governed by English Law. It is agreed that any dispute arising out of or in connection with this contract will be dealt with by the Courts of England and Wales. We reserve the right to change package prices at any time up until booking confirmation has been made. Changes to these bookings conditions will only be valid if agreed in writing by us.

Cancellations
It is recommended that you take out insurance covering cancellation. Having accepted your booking, should it become necessary to cancel your reservation 56 days or more prior to departure date, your deposit only shall be forfeited. Thereafter you forfeit 100% of monies paid to Acacia excepting any security deposits which will be refunded in full. Refunds will not be made once the holiday has commenced, nor will any refund be available in respect of any activities, accommodation, services or other items included which are not utilised.

Tour and Holiday Prices
All prices within this website are quoted in UK Pounds Sterling and are inclusive of all tour preparation and marketing costs. Prices include United Kingdom VAT. Prices are based on exchange rates prevailing at October 2006. The Company reserves the right to alter the cost without notice because of currency fluctuations, new or increased government charges, taxes or other increased costs. In the event of a price increase as detailed above you will be entitled to cancel your holiday with a full refund of all moneys paid excepting any premium paid for travel insurance and/or amendments fees. Acacia guarantees all prices upon receipt of full payment.

Amendments
Any amendments requested by you, once your reservation has been confirmed, will incur a minimum charge of £20 per file to cover administration and communication costs.

Amendments or Cancellations Made By Acacia
You will be notified at the time of booking of any known changes in the package as shown on the website in respect of accommodation, activities or price and you are under no obligation to continue with your booking should these prove unsuitable. We reserve the right to change travel arrangements once a reservation has been confirmed due to safety, adverse weather or any operational reason whatsoever and will notify you or your travel agent as soon as it is reasonably possible. Please note that compensation will not be payable if we are forced to cancel or in any way change your holiday as a result of war, or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical problems affecting transport or any similar events beyond our control nor will we be liable for flight delays or changes to your holiday for health or safety reasons. We would recommend that you arrange the purchase of adequate Travel Insurance to cover any costs incurred as a result of amendments or cancellations which are necessary.

Our responsibilities to you
We agree to ensure that the holiday we have agreed to provide will be arranged, performed or provided with reasonable care and skill. We do not accept responsibility for any services which we do not provide as part of our contract with you. This includes additional services which any other supplier agrees to provide for you and which we have not agreed to arrange. We will not be responsible if problems arise due to a reason which you are aware of at the time of booking and did not disclose to us or where any problems incurred by you did not result from a breach of our contract or as a result of our actions.

Accommodation and Meals
Holiday prices are based on using the accommodation as detailed in the brochures and itineraries. Meals are excluded from the price of the holiday unless specifically stated on your itinerary.

Smoking
Smoking inside any of our properties or vehicles or at any of our activity venues is forbidden. Acacia accepts no liability whatsoever for any claims resulting from smoking. A reminder that a total ban on smoking in any place of employment i.e. bars and restaurants is in place in the UK.

Incidental Expenses
Items of a personal nature, such as tipping, optional extras, wine & beverages, etc, are not included in the holiday costs, unless specifically detailed in you itinerary, and are your own responsibility.

Air Travel
No International or Domestic air travel is included in the cost of any of the packages or brochures featured in this web site (unless stated).

Passport & Visas
Should you require to hold a passport or visa to take part in one of our holidays please note it is the responsibility of the traveller to hold the above travel documents and make sure that they correct and sufficient to allow your participation.

Behaviour
By accepting our terms and conditions you accept responsibility for any damage or loss caused by you or a member of your party. You agree that our decision as regards any damages payable is final and binding upon you. Initially payment for any such damage will be deducted from the refundable security deposit. If any additional funds are required they must be paid within 7 days of payment being requested. If you fail to make payment you will be responsible for meeting any subsequent claims made against us including our full legal costs in issuing legal proceedings against you. We expect all members of the party to have consideration for other people. If in our supplier’s opinion you or any member of your party behaves in such a way which is likely to cause danger, upset or distress to a third party and/or damage to property both we and our suppliers are entitled without giving prior notice to terminate the holiday of the person concerned. Should this situation arise the person concerned will be required to leave the accommodation and/or service being provided. We will have no further responsibility towards such person including alternative accommodation arrangements. In these circumstances no refunds will be made and we will not pay any expenses for costs incurred as a result of the contract being terminated. All of our suppliers reserve the right to refuse you access to any of the products and services detailed in your holiday plan including accommodation if they believe you or any of your group is not fit to participate in the activity or if they at their discretion believe the behavior of the person or persons involved is inappropriate. Many of the services which make up your break are provided by independent suppliers. Those suppliers provide their services in accordance with their own terms and conditions which you must comply with. Some of those terms and conditions may limit or exclude the supplier’s liability to you. You are required to comply with all of the supplier’s terms and conditions, in particular any conditions with regard to the use of safety equipment (eg headgear whilst undertaking horse riding activities) must be complied with. We accept no responsibility for any injury incurred as a result of your failure to follow the suppliers’ terms and conditions.

Health and Safety
All passengers must warrant that they are reasonably fit and healthy to participate in the activities and holiday. We do not accept responsibility or liability for any injuries sustained or termination of any holiday which arises as a result of a passenger being unable to continue due to medical or health issues which they were aware of but did not disclose to us at the time of booking. Passengers requiring medical and physical assistance must be assisted by a companion. We do not accept responsibility or liability for providing any specialist medical equipment or physical assistance. Any such assistance is provided at the passenger’s own risk. If you have any special requests or medical problems you must advise us at the time of booking. We will endeavour to pass any reasonable requests on to the relevant supplier but cannot guarantee any request will be met. Failure to meet any special request will not be considered a breach of these terms and conditions.

Complaints
In the unlikely event that a problem occurs during your holiday, then it is important that you immediately inform the provider of the service. If that is not sufficient to resolve the matter, please contact the office of Acacia in normal hours. If your complaint cannot be resolved satisfactorily at that time, you must write to our office within 30 days of the end of your holiday supplying all the relevant details.

Website Responsibility
This web site is the sole responsibility of Acacia who will exercise all possible diligence in matters within their control relating to travel arrangements, accommodation and all the other services featured in any of our holidays.

Data Protection
Please see our separate privacy policy for details of how we use and safeguard your information, click here.

Making Payments
Payments can be made by cheque, bank transfer or over the phone by credit or debit card, details of these payment methods will be given at the point of booking but please note credit card payments attract a surcharge equivalent to the additional cost of processing credit cards rather than debit cards, currently 1.5% though the fee does not apply when paying your initial deposit.

Our liability to you 
We will make sure that all parts of the break which we have agreed to arrange or provide as part of our contract with you are arranged and provided with reasonable skill and care. We accept responsibility if any death, personal injury, failure or deficiency of your arrangements is caused by any failure of ourselves or our employees providing they were at the time acting within the course of their employment. Please note, many of the services which make up your break are provided by independent suppliers. Those suppliers provide their services in accordance with their own terms and conditions with which you must comply. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. We will not be responsible for any injury, illness, death, loss (such as loss of enjoyment), damage, expense, cost or any other claim of any description whatsoever which results from any of the following:

1. A fault of yours or any member of your party.

2. The fault of any third party not connected with your break which could not have been predicted or avoided.

3. An event which we or the supplier of the service could not have predicted or avoided even after taking all reasonable care and skill.

4. An event or circumstance which arises as a result of you or any member of your party failing to follow the suppliers instructions with regard to use of facilities such as clear instructions regarding the use of hot tubs, swimming pools etc. We will not be responsible where problems are suffered because of information which you neglected to give to us when initially booking your break or where any problems suffered do not arise as a result of our breach of contract. We do not accept responsibility for any services which do not form part of our contract. This includes in any additional services provided by another supplier which we have not arranged.

Many thanks for reading our Terms & Conditions, 

…The Acacia Team

For more information or bookings:

  1. Call us free on 0800 234 6039
  2. Fill in the call back request form below and we’ll call you, or
  3. Email us on info@acaciacottages.co.uk

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